Frequently Asked Questions
We know that you've got a lot of questions. We've got answers.
Which delivery service does Pet Warehouse ship from?
All parcels are shipped across India by our trusted partner Ship Rocket.
How long does it take for delivery?
Our goal is to deliver your order as soon as possible because we understand that your pet may occasionally be impatient to get their paws on their favorite treats or toys.
We deliver within 3-5 Days..
Where are Pet Warehouse orders shipped from?
All the products are shipped from our Stores in Bangalore.
What if I get my order and it's damaged?
If you receive an item that appears to be damaged, please contact us and one of our friendly customer service representatives will assist you further.
You can reach out to us at: support@petwarehouse.shop
+91 98454 45892
How can I cancel or modify an order?
You can cancel or change your order for one-time deliveries by contacting our customer service team before it leaves our warehouse.
Whatsaap us: 91 98454 45892
How long will it take for my refund to arrive?
Once your returned item has been received and approved, your refund will be processed and a credit will be automatically applied to your bank card or original method of payment. The refund process can take anywhere from 3 to 12 working days.
What should I do if my order arrives late or is lost?
If your item does not arrive within 72 hours after being dispatched, please email us at support@petwarehouse.shop or call us with your order details, and we will conduct an investigation with our courier to determine its exact location. If the courier is at fault, we will send out a replacement product right away. See our Terms and Conditions page for more information.