Frequently Asked Questions

All parcels are shipped across India by our trusted partner Ship Rocket.

Our goal is to deliver your order as soon as possible because we understand that your pet may occasionally be impatient to get their paws on their favorite treats or toys. We deliver within 3-5 Days..

All the products are shipped from our Stores in Bangalore.

If you receive an item that appears to be damaged, please contact us and one of our friendly customer service representatives will assist you further. You can reach out to us at: support@petwarehouse.shop +91 98454 45892

You can cancel or change your order for one-time deliveries by contacting our customer service team before it leaves our warehouse. Whatsaap us: 91 98454 45892

Once your returned item has been received and approved, your refund will be processed and a credit will be automatically applied to your bank card or original method of payment. The refund process can take anywhere from 3 to 12 working days.

If your item does not arrive within 72 hours after being dispatched, please email us at support@petwarehouse.shop or call us with your order details, and we will conduct an investigation with our courier to determine its exact location. If the courier is at fault, we will send out a replacement product right away. See our Terms and Conditions page for more information.

Certainly! Our customer service team is available Monday through Sunday from 9 AM to 9 PM to assist you with all of your pet's needs in Bangalore.

Yes, you can visit any of our stores in Bangalore. Please locate the nearest store to you. Indirangar | Jayanagar | HRBR Layout | Thanisandra

If an item is showing as out of stock, you can click the button to request an email when it is booked back into stock. You can also visit our store or call us to learn more about the product.

There are many things you can do to ensure a healthy coat and skin, including feeding them a balanced healthy diet, grooming your pet on a regular basis, and keeping your pet clean with shampoos and regular washes.

Dental Treats and dry foods are a great way to keep your pet's teeth healthy because the chewing of the pellets helps to reduce the buildup of dental plaque and tartar. Dental treats are also a great way to help teeth; Dentastix for dogs is one of our best-sellers and is very popular with our customers!

If you believe your dog or cat has gained too many pounds and is becoming unhealthy, feeding them a light food is a great option. We carry a wide range of brands for both dogs and cats.

Your puppy should get acquainted with grooming as early as possible after he or she has had the first set of puppy shots, which is usually around 12 or 16 weeks of age. We offer grooming in our walk in stores now at Indiranagar, Jaynagar, HRBR Layout & Thanisandra. Book now: https://petwarehouse.shop/pages/pet-grooming

It is critical to trim your dog's nails on a regular basis to prevent them from becoming too long and causing discomfort or injury. If your dog's nails aren't trimmed, they can curl under and grow into the pads of their feet, causing pain and difficulty walking. If you can hear your dog's nails clicking on the floor, it's time to get them trimmed. If you are unsure whether your dog's nails need to be trimmed, examine the nails from the side.

You can consult your vet, we have a 24/7 Pet hospital attached to HRBR Layout Store.